1. Who we are
SatvikCult sells residue-free Khapli wheat, Khapli flour (atta), and Moringa powder. Order and delivery details are confirmed when you contact us. For privacy questions, contact us via WhatsApp at +91 77099 93362 or the messaging channels listed in the footer of the Site.
2. Information we collect
2.1 Information you provide
- Order and enquiry data: When you message us on WhatsApp or other channels, you may share your name, phone number, delivery address, product preferences, payment references, and other details needed to fulfil your request.
- Communications: Content of chats or emails for customer support, feedback, or complaints.
2.2 Information collected automatically
- Device and usage data: Browser type, approximate location derived from IP address, pages viewed, time on page, referring URLs, and similar analytics signals.
- Cookies and similar technologies: We use cookies for essential Site operation and, if you consent through our cookie banner, for measurement with Google Analytics.
3. Legal bases (where applicable)
Depending on context, we rely on: (a) performance of a contract or steps prior to a contract (processing orders); (b) legitimate interests (website security, analytics to improve content, record-keeping); and (c) consent (non-essential cookies / marketing where applicable).
4. How we use information
- Confirm, fulfil, and support product orders and deliveries.
- Respond to questions about farming practices, ingredients, and storage.
- Operate, maintain, and secure the Site; detect fraud or misuse.
- Measure aggregated traffic (for example with Google Analytics) to understand which pages help visitors.
- Comply with applicable laws, court orders, or lawful requests from authorities.
- Improve products and packaging based on aggregated feedback.
5. Cookies & analytics
Essential storage remembers your cookie-banner choice in your browser (local storage). Google Analytics is loaded only if you click Accept on the banner, or if you had previously accepted (including visitors migrated from an older cookie notice). If you choose Essential only, the Analytics script is not loaded on that visit.
You may withdraw consent by clearing site data for this domain and revisiting the Site — the banner will reappear. Google’s processing is governed by Google’s terms and privacy policy.
6. Sharing of information
We share information only as needed:
- Service providers: Hosting providers, analytics (Google), messaging infrastructure (for example Meta/WhatsApp), and payment partners you choose at checkout — solely to perform services on our behalf.
- Legal & safety: When required to protect rights, safety, or property, or to comply with legal process.
- Business transfers: In a merger or acquisition, information may transfer subject to equivalent protections.
We do not sell personal data to data brokers.
7. Data retention
We retain order-related communications as long as needed to provide support, honour warranties or returns policies, and meet tax or accounting obligations (typically a few years unless a longer period is required). Analytics data in Google systems is retained according to Google’s settings, which we periodically review.
8. Security
We use reasonable administrative and technical safeguards appropriate to the nature of our business. No internet transmission is completely secure; please avoid sharing sensitive health information unless necessary.
9. Children
The Site is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have, contact us and we will delete it.
10. Your rights
Under Indian law and global norms where they apply to you, you may request access, correction, deletion, or restriction of certain processing, and withdraw consent where processing is consent-based. Contact us via WhatsApp to exercise rights. We may need to verify your identity before responding.
11. International transfers
Our primary processing occurs in India. If tools (for example Google or Meta) process data outside India, such transfers are subject to the vendors’ safeguards and contractual terms.
12. Third-party links
The Site may link to WhatsApp, Instagram, Facebook, or other sites. Their privacy policies apply when you leave our Site.
13. Changes
We may update this policy by posting a new version on this page with an updated effective date. Material changes will be highlighted on the Site where practical.
14. Contact
Questions about privacy: message us on WhatsApp or write through our social channels listed on the homepage footer.